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Understanding The HCAHPS Christy Rakoczy

February 22nd, 2013 | 0

HCAHPSHealth care is a hot topic, and hospitals must pay increasing attention to something called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).  Pronounced H-Caps, this assessment is given to random eligible patients after they are discharged, and the patients’ responses are used to establish ratings for the hospitals.  These ratings are released to the public four times a year.

The HCAHPS Requirement

In 2002, the Centers for Medicare & Medicaid Services (CMS) began working with the Agency for Healthcare Research and Quality (AHRQ) to create and test the survey before it went into public use.  Both agencies are in the federal Department of Health and Human Services. 

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