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The Art of the Follow Up Call Christy Rakoczy

May 20th, 2013 | 2

SeniorOnPhoneFollowing up with patients after giving care is a crucial means of developing a strong patient relationship. It is also the key to improving overall patient care and reducing patient readmissions in the hospital setting.

Follow up calls can address a variety of issues. One common type of follow up call is to report lab results. Another type of common follow up call is to schedule appointments. However, calls can also be made to ensure patients have made appointments with referrals or are taking medication appropriately. Other calls may have the purpose of education or reinforcing knowledge. There are myriad factors that could warrant a follow up call to a patient. 

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