OpenPlacement Blog

Ten Powerful Online Resources for Patient Care Coordinators

Resources for patient care coordinators, from case managers to social workers and discharge planners, can at times be difficult to comb through.  Not all online information is particularly helpful, and precious few resources offer top-quality information to make the life of the patient care coordinator a little bit simpler (even fewer for free!).  To help hospital professionals, we've come up with a top ten list of websites that provide you, the patient care coordinator, with some powerful tools - and with critical information that can be shared with patients and their families to facilitate care.

  • 20 Tips to Help Prevent Medical Errors.  Caregiver and patient communication is emphasized in this helpful handout, which underscores cooperative ways to help ensure care is properly implemented.  This resource allows the patient to take a hand in his or her own medical care, and offers reassurance that healthcare professionals are operating in the patient's best interests.

  • Advance Care Planning: Preferences for Care at the End of Life.  The Agency for Healthcare Research and Quality offers this end-of-life care guide as a way for healthcare professionals to help patients navigate decision making.  Available for download, this research-heavy informational booklet also includes a list of additional resources.

  • BOOSTing Care Transitions Resource Room.  BOOST, which stands for Better Outcomes by Optimizing Safe Transitions, is a website that offers a wide variety of materials aimed at enhancing the discharge process.  The website is full of resources, evidence-based medical case studies, fact sheets, and implementation guidelines.

  • Caring for the Elderly.  This guide from the New York Times lists web-based tools for use by the elderly and their caregivers.  Government help sites, housing services, legal and financial guides, and advocacy groups are a few of the categories you'll find, many of which include step-by-step instructions and care planning and tracking applications.

  • The Case Manager Resource Guide.  Dorland Health's guide boasts the web's most extensive referral service, with more than 100,000 resources including categories such as behavioral health, disease management, transport, rehabilitation, and home care.

  • HHQI National Campaign.  The Home Health Quality Improvement National Campaign is chock full of data reports, evidence-based tools, continuing education, and webinars aimed at improving medication management and reducing unnecessary re-hospitalization.

  • National Transition of Care Coalition.  Offering information to consumers, health care professionals, and policy makers alike, the NTOCC brings together individuals who study the transitional process, with the end result of reducing issues in transitional care procedures.

  • Palliative Care Tools, Training, and Technical Assistance.  The Center to Advance Palliative Care offers their guide to building a palliative care program at this helpful website.  Furthermore, it offers PatientCareCoordinatorstools such as training and mentoring, links to national seminars, and a subdivided list of hundreds of palliative care research and reference links.

  • Project RED (Re-Engineered Discharge).  Boston University Medical Center founded the RED research group to develop strategies and improve and enhance the discharge process.  Their toolkit is a free downloadable resource that "provides complete implementation guidance and is adapted to address language barriers, cross cultural issues and disparities in health care communication and trust."

  • Your Discharge Planning Checklist.  "For patients and their caregivers preparing to leave a hospital, nursing home, or other care setting," this packet available for download from the Official U.S. Government Site for Medicare includes discharge checklists for the patient and caregiver, an area to list medication instructions, an appointment roster, and additional information.

These websites can help discharge planners to make the most effective choices for their patients.

About the Author

Christy Rakoczy has a JD from UCLA School of Law and an undergraduate degree in English Media and Communications from University of Rochester. Her career background includes teaching at the college level as well as working in the insurance and legal industries. She is currently a full-time writer who specializes in the legal, financial and healthcare sectors. Ms. Rakoczy writes online content as well as textbooks for adult learners.