When hospitalized or even just in a primary care physician's office, every patient wants to be treated with kindness, respect and compassion while having her needs addressed. However,that is a baseline expectation. What is it that really elevates a healthcare experience from being “just okay” to “fantastic?”
As with any service, being able to quickly get the care that one needs is crucial. Long waits in hospital Emergency Rooms or doctor's office waiting areas can be stressful, particularly for the patient who is in pain or feeling particularly ill. Reducing wait times and and increasing the speed with which one is able to get in to see a doctor improves the overall healthcare experience.
When patients visit a doctor's office, or have a doctor visit their hospital room, they expect to receive the care that they deserve. All too often, however, doctor's are overbooked and busy and cannot take the time to visit with the patient and answer her questions to the extent necessary to provide high quality care. Patients need to have regular access to their doctors and be provided with adequate time to ask questions and be examined to ensure their continued health or improvement.
In the world of healthcare there tends to be what can be an overwhelming amount of paperwork for patients to complete. From HIPAA forms to insurance papers and health history papers, paperwork can add an extra 30-45 minutes to a doctor visit. Finding ways to eliminate the time spent filling out paperwork in the doctor's office can greatly improve the quality of the visit and reduce the stress of the patient.
When an individual is sick or experiencing a medical problem, it is important to remember the importance of bedside manner and showing compassion. When nurses and doctors show evident empathy for their patients it improves patients' healthcare experiences greatly. Everyone wants to feel that others understand how they feel and to have others reach out and offer support. This should come not only from patients' caretakers, family and friends, but from the nurses and doctors caring for patients as well.
Doctor's offices and hospital rooms can be cold and unpleasant places for patients. Having doctor's and nurses who can provide warm, friendly and gentle care can make all the difference for a patient. Many patients have a variety of fears about medical situations including fears of needles or of pain. By providing gentle care, doctors and nurses can put patients' minds at ease.
Patients expect doctors to be upstanding individuals and to behave in a manner in line with the importance of their profession. For this reason, behaving in a professional manner is crucial to ensuring the comfort of all patients.
All patients want to believe that their doctor is highly skilled and competent. Without this faith, patients can be nervous, scared or untrusting. By showing competence and knowledge about the conditions that patients are experiencing and the ways to treat them, doctors can put patients' minds at ease and improve their perception of their care.